CocoonBuds Nepal is committed to protecting customer privacy and maintaining the confidentiality of personal information.
1. Information Collection
We may collect personal information including:
- Full name
- Contact details (email and phone number)
- Billing and shipping addresses
- Payment information (processed through secure third-party providers)
- Website usage data via cookies and analytics tools
2. Purpose of Collection
Personal data is collected for legitimate business purposes, including:
- Order processing and fulfillment
- Customer communication and support
- Fraud prevention and security
- Marketing communications (where consent is provided)
- Website performance improvement
3. Data Protection Measures
We implement appropriate technical and organizational safeguards to protect personal data from unauthorized access, disclosure, alteration, or destruction.
However, no electronic transmission or storage method can be guaranteed to be completely secure.
4. Third-Party Disclosure
We do not sell or rent personal data. Information may be shared with:
- Courier and logistics partners;
- Payment service providers;
- IT and hosting service providers;
strictly for operational purposes.
5. Data Retention
Personal data will be retained only as long as necessary for business, legal, or regulatory purposes.
6. Customer Rights
Customers may request:
- Access to their personal information;
- Correction of inaccurate data;
- Deletion of personal data (subject to legal requirements).
Requests may be submitted to:
Email: cocoonbudsnepal1@gmail.com
7. Policy Updates
CocoonBuds Nepal reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.